Methodology

We at Gratex believe that the services we deliver to our clients are equally as important as our innovative software solutions. Comprehensive consulting services complement the software, ensuring that every implementation is tailored to suit the particular business environment of each customer. 

Our delivery team is a vital part of each complete Gti Insurance Solutions, which is configured and implemented in a way that satisfies our clients’ business requirements.

The team consists of professional services, support, training, and product research and development specialists. By combining professional services and product research and development under a single delivery team, Gratex can offer a more complete solution to its clients.

Gti Life Cycle Implementation Methodology

Gratex developed a structured methodology to deliver our software solutions.
Streamline implementation help to ensure an efficient, consistent deployment of UPM.
By using the Gti LCM Methodology, a standardized, global methodology and suite of tools that simplifies and speeds implementation and upgrade processes.  

Support

UPM is backed by a comprehensive support service that includes a prompt and professional telephone helpdesk, remote system support and monitoring, onsite visits and emergency call outs.  After hours support is also available by prior arrangement. 

Extended Support

Few underwriters have the expertise to identify whether a computer problem is a network or communications issue, a glitch in the database, an operating system slip-up or an application error. Nor do they have the time to deal with each and every vendor involved.  That’s why GTI Insurance Solutions are provided with an extended support option, whereby we take responsibility for coordinating support across the entire IT environment – from applications to the network, servers and PCs. It’s a service designed to bring any issue to a speedy resolution.

Training

Training is an important part of our projects. Key users are involved from early stages of implementation to build their knowledge of the application.

Gratex UPM works with and like the other Microsoft products and technologies your people are already familiar with, helping to reduce training time and increase adoption. And with the Role Based user interface of UPM, your people are provided with only the tools and functionality they need based on their role, helping them get up to speed even faster.

Professional Services

Gratex provide comprehensive range of professional services including

• Systems Integrations
• Managed Services
• Service Desk
• Disaster Recovery and Business Continuity Services
• IP Telephony

Finance

Financing IT solutions may be challenging for the business.  Gratex provides flexible finance products for all your organisation’s needs via our partners.  We take a total solution approach, offering you a single source of finance for all your hardware, software, installation services, training and consultancy. No deposit is required and your affordable repayments can be spread over a period of 2 to 5 years.

Microsoft Financing

Features

• IT solution financing for software, services and hardware where there is 35% Microsoft content (software/services)
• Loans from $3,000 with no pre-established maximum.
• Loan terms from 1 to 3 years for amounts up to $10K, and 1 to 5 years for amounts $10K and over.
• No application or management fees.
• Competitive rates determined by market conditions, term, and size of loan.
• Flexible and Easy
• Finance can be arranged for all IT providers' products where the loan meets minimum Microsoft content (software/services).
• Add products and services from $3,000 at any time during the term of the contract based on additional credit approval.
• Quick turnarounds on credit approvals - 24 hours up to $100K, 2 business days for amounts $100K to $500K, 5 business days for amounts $500K to $1M.